About svenskstör.se

If you wish to get in touch with us, send an email to info@svenskstor.se with your case and your contact information, we will hear from you shortly.

Ordering

When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is any error in the order confirmation, you must contact us immediately via e-mail to info@svenskstor.se. If you have not received an order confirmation, please check the spam folder first and then contact us.

Delivery

Our normal delivery times are 3 days. NOTE! Orders placed on weekends are sent no earlier than the following Monday. Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: info@svenskstor.se.

Prices

All prices in the store are stated in SEK (for Sweden) and Euro (for other European countries). All prices include 12% VAT for food and 25% VAT for other goods.
We reserve the right to change prices due to price changes from suppliers, printing errors in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

1.1 When exercising your right of withdrawal:

You must announce that you regret it. The message must be sent to us info@svenskstor.se. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within 14 days after the notice of withdrawal.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.

1.2 The right of withdrawal does not apply to:

Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
Products that have the character of sealed audio or video recording and where the seal has been broken by you.
Specially made product, which has been tailor-made for you or has a clear personal touch to your wishes.
Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.
Goods that can deteriorate quickly, such as food.
Single issues of newspapers or magazines.

Complaints and complaints

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.

3.1 How do you proceed with a complaint?

Any errors and defects must always be reported to info@svenskstor.se  where you enter your name, address, e-mail address, order number and a description of the error.
If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

Limitation of liability

We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.

Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

Product information

We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.

Information about Cookies

According to the Electronic Information Act, visitors to a website must, for the purpose of privacy, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Agency's website.

Personal information

By shopping at svenskstör.se accept, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
svenskstör.se is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).

5.1 What is personal information?

A personal data is all information that can be directly or indirectly attributed to a natural person.

5.2 What information do we store?

To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

5.3 Legal basis

In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, promotions and similar mailings take place with your consent.

6 What information is shared and for what purpose?
6.1 Payer supplier

When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are:  Swish.

7 The right of access

You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.

8 Right to rectification

You have the right to ask us to update incorrect information or supplement information that is incomplete.

9 The right to be forgotten